Privacy Policy

1. Introduction

Sage Systems AI (ABN 35 571 287 523), operated by Brenda Price and based in Tasmania, Australia, respects the privacy of all individuals who interact with our business. By using our website (sagesystems.com.au) or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, email address, phone number, and business name.
• Enquiry and communication data: Messages sent via contact form, email, or social media.
• Business information: Details shared during onboarding or service delivery.
• Technical data: IP address, browser type, pages visited, and time spent on our site.
• Payment information: Invoice-related details. We do not store full payment card details.
• Booking data: Appointment times and preferences if you schedule via our Calendly link.

3. How We Use Your Information

• Provide, manage, and improve our AI consulting and automation services.
• Respond to your enquiries and communicate about your project.
• Send invoices and manage payments.
• Schedule appointments and follow up on consultations.
• Comply with legal obligations under Australian law.
• Improve our website and service offerings based on usage data.

4. Legal Basis for Processing

• Contractual necessity: To deliver the services you have engaged us for.
• Legitimate interests: To manage and improve our business operations.
• Legal obligation: To comply with applicable Australian laws and regulations.
• Consent: Where you have provided explicit consent (e.g. marketing communications).

5. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share it only in these limited circumstances:

• Service providers: Trusted third-party tools (e.g. Netlify for hosting, Calendly for bookings) bound by their own privacy policies.
• Legal requirements: Where required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, with appropriate safeguards.

6. Data Storage and Security

Your data is stored securely using industry-standard practices. Where data is held by third-party platforms (e.g. Netlify, Google), those providers maintain their own security standards. While we take all reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Client records are generally retained for a minimum of five (5) years for tax and legal compliance. You may request deletion of your data subject to these obligations.

8. Your Privacy Rights

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the OAIC at www.oaic.gov.au.

To exercise any of these rights, contact us at BrendaPrice@sagesystems.com.au.

9. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and gather anonymised usage statistics. You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date. We encourage you to review this page periodically.